FAQs

1. How can I contact Shop KBN?

• You can reach us at info@shopkbn.com, and our dedicated customer service team will assist you promptly.

2. Do you ship worldwide?

• Yes, we ship our products globally.

3. Where do you ship from?

• Our shipments originate from Hong Kong.

4. Can I change or cancel my order?

• Changes or cancellations must be requested within 12 hours of ordering. After this period, requests will be denied. If needed, your order can be returned for a full refund upon receipt.

5. What payment methods do you accept?

• We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

6. When will my order be processed?

• Orders are processed within 1-3 business days from the order date and shipped the next day after processing, excluding weekends.

7. How long will it take to receive my order?

• Due to high demand, orders may take between 2-4 weeks to arrive.

8. What if I don't receive my order?

• If your order doesn't arrive within 30 days after shipping, you are eligible for a full refund.

9. Will I be charged with customs and taxes?

• Prices on our site are tax-free. However, you may be liable for duties and taxes upon receipt. Customs charges are your responsibility.

10. How do I return an item? - Contact us at info@shopkbn.com for return instructions.

11. What if the item(s) I received are defective/incorrect/damaged? - Contact us with your order number and relevant photos. We will promptly address and resolve the issue.

12. When will I receive my refund? - Refunds will be credited to your original payment method within 7-10 business days of receiving the returned item. Contact your bank/credit card company for credit posting inquiries.